SHIPPING & RETURNS

Last updated: 24 October 2026

 

At Dinine Feminine Charm, we want you to be happy with your purchase. If you are not completely satisfied, you may be entitled to return your order under this policy and applicable UK consumer law.

 

1. Right to cancel

For most online purchases delivered in the UK, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

After telling us you wish to cancel, you generally have a further 14 days to send the goods back to us.

Some items may be excluded from this right where the law allows, including certain sealed hygiene or personal care products that have been opened.

 

2. Conditions for returns

Returned items must be unused and in good condition, preferably in their original packaging.

You may handle the item to check its features, as you would in a shop. Where the law allows, we may deduct from your refund if the item has lost value because it was handled more than necessary for inspection.

 

3. How to request a return

Before sending anything back, please contact us:

Email: souzajady03@gmail.com

Tell us your order number and the reason for the return. We will send you the instructions you need. Please do not send items back before contacting us.

 

4. Damaged, faulty or incorrect items

If your order arrives damaged, faulty or different from what you ordered, please email souzajady03@gmail.com as soon as possible.

Include your order number and, if you can, photos showing the problem. We will look into it and put things right in line with the applicable law. Where the law requires it, you will not pay return costs for faulty, damaged or incorrectly sent items.

 

5. Return shipping costs

If you return an item because you changed your mind, you may be responsible for the cost of return postage, provided we told you this before you bought and the law allows it.

If an item is faulty, damaged or sent incorrectly, we will cover return costs where the law requires.

 

6. Refunds

Once we receive your returned item and check its condition, we will let you know the outcome of your request.

Where a refund is due, it will be made to your original payment method, in line with the applicable law.

For cancellations covered by UK consumer law, the refund will generally be made within 14 days of receiving the returned goods or proof that you have sent them back, whichever comes first. We may hold the refund until one of those conditions is met.

The cost of standard delivery will also be refunded where the law requires it. Extra amounts paid for a more expensive delivery option may not be refundable.

 

7. Exchanges

If you would like to exchange an item for a different size, colour or style, email souzajady03@gmail.com. Exchanges are subject to availability.

 

8. Your legal rights

This policy does not limit your rights under applicable UK consumer law, including your rights relating to faulty goods, goods not as described, and goods unfit for purpose.

 

Contact us

Dinine Feminine Charm

Email: souzajady03@gmail.com